- Mac cosmetics website review skin#
- Mac cosmetics website review trial#
- Mac cosmetics website review mac#
The male staff member acknowledged me and said he notices me and will be with me shortly. After standing there patiently for 20 secs while they had their conversation. I approached a male staff member who was having a conversation with a female staff member and a customer. There were two staff members on the shop floor. I walked over to the concealer section had a look and then decided to look for a member of staff. I already knew what I needed so it would be a quick purchase.
Mac cosmetics website review mac#
Yesterday I went to the Mac cosmetics store in Pearson’s (Enfield). I have been a regular customer at Mac for many years and usually my experience is very pleasant. Is that too much to ask for? -by DJ (Apr.Worst customer service I have ever experienced Would rather just order online, but I like to try on the products before buying, especially since they're expensive and I don't want the hassle of returning if I don't like them. I got better service at the Chanel counter in the store and I had only planned on getting something from one place (MAC or Chanel). But I think they weren't even trying to help or provide great customer service. Maybe it's because I asked if they did a complimentary makeovers, maybe not. I proceeded to then buy a couple of eye shadows I'd liked and then left. I asked if she could give me a sample so I could try it on myself at home for a few days and then decide. So why would I then want to buy it if I didn't like the look of it? Especially since she wasn't even trying very hard for me to consider it. I didn't like the way she put the foundation on my face, she didn't blend it in at all. And again, the same thing, she asked if I wanted to buy it. She applied it to one corner of my face and wanted to know if I wanted to buy it?!?!?! I asked if she could apply it to my whole face so I could get a better idea about how the foundation would look. And then she asked me what I thought and wanted to know if I wanted to buy it. She then said which side she thought looked better and I looked at it too.
Mac cosmetics website review skin#
Since my skin is mixed, she applied another color to the other corner of my face. I was standing as she applied foundation to the corner of my face. They had seating for people, she didn't even have me sit down.
I asked if she could help me with a foundation match (I'd heard about a MAC foundation and that's something I'm not willing to buy over internet since I need it to match my skin, and especially for the price). Another lady came and asked if she could help. It took her a little bit before she could even help with the foundation as she was assisting someone else. Eye shadows I could try on my own, they had a great area set up for people to try stuff on themselves. I asked her if they could do a foundation match. So they don't do the whole makeover, okay fine. It hadn't been an hour and half and the mall wasn't very busy. We walked around the department store (Younkers) for about 20 minutes to see if someone was going to come work at the MAC counter or not.Īfter that, we went to some other stores before finally coming back to the MAC counter. When the mall opened, the employee wasn't even there. I especially stopped at that mall because I was excited to see a MAC store and explore. Well, we'd been in town for an error and the mall hadn't been open for an hour. She said they only do one thing (that makeovers are only for special events such as prom, etc.) and that the one thing also depends on if they're available or not. What was not okay is when she asked how she could help, I asked her if they did complimentary makeovers. I don't mind waiting while she helps another customer. Whereas when I went to the MAC counter, it was different. That way you don't buy something and then regret it and return it right away. They don't push you to buy, they give you samples for you to try on the products for a few days so that you can tell if you like it or not.
Mac cosmetics website review trial#
I use Estee Lauder and since MAC is owned by Estee Lauder I was expecting the same level of service.Įstee Lauder counter that I go to in Coralville has friendly staff members that are eager to help you and if you ask for any kind of product trial or makeover, they're more than happy to help. It was my first time going to the store since there is only one in this state. Customer service in MAC store in Des Moines is lousy.
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